Dr Suzi Chen (https://www.drsuzichen.com.au and https://www.drsuzichen.com) values privacy. We are committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and your rights and options on this matter.

What personal data do we collect?

The personal data that we collect may include, but not limited to:

  • Contact information: your name, employment details (job title and history, for example), postal address (home and/or business address), phone number (mobile phone number and/or landline number) and email address
  • Payment information: your account details necessary for processing payments and fraud prevention, and other related billing information
  • Project information: We may also collect information, which is necessary to deliver a project. For example, instructions and communications given by a client; recordings for a mock job interview; resume from participants.

How do we collect your personal data?

We may collect personal data about you in various circumstances, such as: When you make an enquiry, participate in one of our initiatives, request a service from us, provide a service to us or otherwise interact on our website including downloading information from our website.

At times, we may collect your personal data from a third-party source. For example, we may collect personal data from your organisation, other organisations with whom you have dealings with, government agencies, an information or service provider or from a publicly available record.

Are you required to provide personal data?

You can decide if you wish to share your personal data with us. In some circumstances, if you choose not to provide your personal data to us, we may not be able to provide our services/products to you. For example, we may not be able to share our free resources with you if you choose not to provide your personal data to us.

How will we use your personal data?

We may use your personal data for the following purposes only (“Permitted Purposes”): 

  • Communication: We may use your personal data to communicate with you in order to keep you up to date on our initiatives such as subscribing to our blog.
  • Providing services/products that you may have requested: This may include e-products (online training and e-courses, for example), physical products, and services (workshop and keynote engagement, for example).
  • Managing and administering your or your organisation’s business relationship with us: This may include billing, processing payments, accounting and collection.
  • Improving customer experience: We may improve our services, products and communications to you by analysing the personal data that we have collected.
  • Marketing: We may use your personal data for our marketing purposes. This may include conducting surveys or marketing campaigns. We will, however where legally required, provide you with the opportunity to opt out anytime for our marketing-related activities, if you would like to stop receiving further marketing-related communication from us.
  • Other: For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.  

With whom will we share your personal data?

We may share your personal data in the following circumstances:

  • We may disclose your personal data to other service providers who are part of an initiative that you have signed up for.
  • We will share your personal data when we are required by applicable law or regulations or judicial or official request to do so.

Otherwise, we will only disclose your personal data when you direct us or give us permission.

Personal data about other people which you provide to us

If you provide personal data to us about someone else (such as your team members or someone with whom you have business dealings), you must ensure that you are entitled to disclose that personal data to us.

Further, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Policy.

You must also ensure the individual concerned is aware of the various matters detailed in this Privacy Policy.

Keeping your personal data secure.

We will take appropriate measures to keep your personal data confidential and secure. Personal data may be kept on our personal data technology systems, those of our contractors or in paper files.

Updating your personal data

If you wish to update your personal data including how you would like to interact with us (for example, you wish to opt out of an initiative/subscription), please contact us by completing the Contact Us form.

We will not be responsible for any losses arising from any inaccurate Personal Data that you provide to us.

For how long do we retain your personal data?

Your personal data will be deleted in the following circumstances:

  • When it is no longer reasonably required for the Permitted Purposes described in this Privacy Policy.
  • When you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data.