You have agreed to purchase a service/product (online or physical) offered by Dr Suzi Chen. These Terms and Conditions (Terms) govern your purchase.

By clicking “I have read and agree to the purchase terms and conditions” on the checkout page, you agree to these Terms and Conditions.

1. Personal Information
1.1. When making a purchase, you will be required to provide personal information such as your full name, password and e-mail address.
1.2. You agree that all details that you have provided in completing the purchase are true and correct.
1.3. Your personal information is kept in accordance with the Dr Suzi Chen Privacy Policy (‘Privacy Policy’) which can be accessed on our website at https://www.drsuzichen.com.au/privacy-policy.

2. Purchase of Online or Physical Service/Product
2.1. The Website provides you with an opportunity to make a purchase by accessing the content on the Website (the ‘Purchase Services’).
2.2. In using the Purchase Services to purchase a service/product (online or physical) you will agree to the payment of the online or physical service/product fees listed (the ‘Fees’).
2.3. Payment of the Fees may be made with debit card and credit card through the available payment options (the ‘Payment Gateway Providers’).
2.4. You warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
2.5. If you are making payment through a payment plan, your original method of payment will be direct debited according to the respective payment plan option.
2.6. Following payment of the Fees being confirmed by Dr Suzi Chen, you will be issued with a receipt to confirm that the payment has been received and Dr Suzi Chen may record your purchase details for future use.
2.7. You acknowledge and agree that where a request for the payment of the Fees is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Fees.
2.8. In the event that any payment under the Terms is not made in full on the due date, Dr Suzi Chen is entitled to charge you interest at the rate of 4.5% per annum, calculated daily.
2.9. You agree that if you default on any payments due and payable under the Terms, any costs incurred by Dr Suzi Chen for steps taken to enforce payment terms will be recoverable and payable by you.
2.10. Unless otherwise stated, all amounts are listed in Australian Dollars (AUD) and are GST inclusive, being goods and services tax as defined in A New Tax System (Goods and Services Tax) Act 1999, exclusive amounts.

3. Online Service/Product Cancellation and Termination
3.1. You must notify Dr Suzi Chen of an intention to cancel your involvement in online service/products such as the Mock Interview, Course or Masterclass as soon as practicable through e-mail to hello@notonosglobal.com and abide by the following (‘Cancellation Policy’).
3.2. The online service/product is non-refundable. This means that if you wish to terminate your involvement in the online service/product such as Mock Interview, Course or Masterclass early, all unpaid amounts of the Fees are non-refundable. Where applicable, if you are unable to attend a group session, you will not be provided with a refund.
3.3. For the sake of clarity, if you have chosen to pay through a payment plan and you wish to terminate an online service/product such as Mock Interview, Course or Masterclass early, Dr Suzi Chen reserves the right to immediately collect all outstanding amounts of the Fees without notice by charging your method of payment, and your access to the online service/product will be revoked
3.4. Dr Suzi Chen may change the Cancellation Policy at any time without notice and bookings made in advance of the change will not be affected.
3.5. Dr Suzi Chen reserves the right to terminate your involvement in the online service/product for breach of this Agreement with 7 days’ notice by e-mail. If Dr Suzi Chen terminates these Terms under this clause, you will not be provided with a refund.

4. Delivery of Online Service/Product and License Information
4.1. Each purchase of an online service/product such as Mock Interview, Course or Masterclass grants you access to the relevant online service/product via the applicable platform.
4.2. When you purchase an online service/product such as Mock Interview, Course or Masterclass through the Website, Dr Suzi Chen grants you a limited, revocable, non-exclusive, non-sub licensable, non-transferable license to access and use the specific online service/product and any related software, content, equipment or other materials for your specific, non-commercial use only (the ‘Licence’).
4.3. The Licence is valid for the online service/product term (‘Licence Term’). This means the online service/product such as Mock Interview, Course or Masterclass will be accessible via the applicable platform for the Licence Term only. After this time the online service/product will expire and you will no longer be able to access the online service/product.
4.4. The online service/product is intended for use in a single household within the Licence Term only. Sharing of your Licence is prohibited. This includes the sharing of any supplemental materials, booklets, and access to any other aspect of the online service/product.

5. Physical Service/Product Cancellation and Termination
5.1. You must notify Dr Suzi Chen of an intention to cancel your involvement in physical service/products such as keynote presentation, purchase of books, or workshop as soon as practicable through e-mail to hello@notonosglobal.com and abide by the following (‘Cancellation Policy’).
5.2. The purchase of a physical product such as a book is refundable within 30 days if

  • the product is misbound or faulty in any way
  • the product you received was different from the one ordered
  • the product arrived damaged.

5.3. If your return does not meet any of the above conditions(for example, change of mind or outside the 30-day refund period), but you would still like to return the product, a refund can be arranged upon the receipt of the product by Dr Suzi Chen and the product is in original condition. In this instance, you are responsible for the shipping cost of returning the product to Dr Suzi Chen.

5.4. The purchase of a physical service such as a keynote presentation or workshop is refundable if the refund request is within 24 hours (after 24 hours, the preparation for the purchased service will commence). In this case, the refund amount is applied according to the following:

  • 100% refund is applicable within 24 hours of the purchase.
  • 50% refund is applicable within 7 days of purchase.
  • 30% refund is applicable within 14 days of purchase.
  • No refund is applicable after 14 days of purchase.

5.5. Dr Suzi Chen may change the Cancellation Policy at any time without notice and bookings made in advance of the change will not be affected.

6. Service/Product Disclaimer
6.1. You are solely responsible for creating and implementing your own legal, professional, financial, business, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the service/product (online or physical) and your sessions and interactions with Dr Suzi Chen. As such, you agree that Dr Suzi Chen is not and will not be liable or responsible for any actions or inaction, including effects on your business, or for any direct or indirect result of any services/products provided by Dr Suzi Chen.
6.2. Any information, content or documentation provided through our the service/product (online or physical) including within accompanying materials do not constitute legal advice, and are provided for general information purposes only. Dr Suzi Chen recommends you seek independent legal advice prior to relying on any information or documentation provided by the service/product (online or physical) offered by Dr Suzi Chen.
6.3. All care is taken in the preparation of the information and published materials provided to you through our service/product (online or physical). Dr Suzi Chen does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose.
6.4. To the extent permissible by law, Dr Suzi Chen will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs, which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason or your reliance on the information, advice or documentation provided to you through our the service/product (online or physical).

7. Copyright and Intellectual Property Rights
7.1. Intellectual Property Rights
(a) You agree that any works, documentation, materials, creative works or information of whatever nature produced or developed by Dr Suzi Chen or under Dr Suzi Chen’s direction pursuant to or in the course of providing our the service/product (online or physical) will remain the sole and complete property of Dr Suzi Chen, whether such property is tangible or is in the nature of industrial and Intellectual Property Rights (including copyright and rights of Confidential Information).
(b) There is no assignment of Intellectual Property Rights by Dr Suzi Chen to you pursuant to this Agreement.
(c) Nothing in this Agreement affects the Moral Rights in any works, items, materials or information supplied pursuant to this Agreement.
7.2. Indemnification
You hereby indemnify and agree to keep indemnified Dr Suzi Chen against all liability, losses or expenses you incur in relation to or in any way directly or indirectly connected with any breach of copyright or any rights in relation to copyright in such literary and artistic works supplied as aforesaid.

8. Mailing List Registration
8.1. You will be given the option to register for the Dr Suzi Chen Mailing List (the ‘Mailing List’).
8.2. As part of the registration process, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address
(a) Name
8.3. If you choose to register for the mailing list, you agree to receive promotional material, updates and other content from Dr Suzi Chen.

9. Governing Law & Jurisdiction
9.1. This Agreement is governed by the laws of Victoria, Australia.
9.2. In the event of any dispute arising out of or in relation to the Purchase Services, Dr Suzi Chen agrees that the exclusive venue for resolving any dispute shall be in the courts of Australia, situated in Victoria, Australia.

10. Severance
Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions of this Agreement or affecting the validity or enforceability of such provisions in any other jurisdiction.

11. Marketing
You agree that any testimonials that may be provided by you from time to time may be used by Dr Suzi Chen for marketing purposes.

12. Entire Agreement and Modifications
Both you and Dr Suzi Chen confirm and acknowledge that these Terms and the Dr Suzi Chen Website Terms and Conditions of the Website constitute the entire agreement between you and Dr Suzi Chen and shall supersede and override all previous communications, either oral or written, between the parties.

13. No Conflict of Interest
You understand and agree and warrant that by purchasing a service/product (online or physical) from Dr Suzi Chen, and by accessing that service/product (online or physical), you are not engaging Dr Suzi Chen to act for you or provide professional services to you, nor will you become a client of Dr Suzi Chen.